Margo Chevers
Northeast Leadership Enterprise
PO Box 281
Wales, MA 01081

Is Your Attitude Worth Catching?

STOP the BS (Bad Service)

The Power of Managing Customer Expectations

Leadership for the New Millenium
The Power of Managing Customer Expectations
The secret of customer satisfaction lies not in what your company does, but in what the customer expects your company to do. This session will explore the expectations of your customer, where the customer develops expectations and ways to manage those expectations.
    The distinction between customer service
    and customer satisfaction
    The "E" formula for success
    The most destructive reaction of the customer
    How to manage the customer's expectations