Margo Chevers
Northeast Leadership Enterprise
PO Box 281
Wales, MA 01081

Margo@MargoChevers.com


Is Your Attitude Worth Catching?

STOP the BS (Bad Service)

The Power of Managing Customer Expectations

Leadership for the New Millenium

Margo Chevers Blog

Monday, March 06, 2006

It's not what you say

It’s not what you say,
It’s how you say it.

It’s not what you do,
It’s how you do it.

It’s not what you know,
It’s how you use what you know.

A lot of importance is placed on saying, doing and knowing the right thing. Yet, I have noticed that it is more a function of you as the individual that makes the meaning of the words come through. Or it is not what you choose to do, but the attitude you have toward what you do that makes it exceptional. Or even, the simple fact that you use the knowledge you gain.

In my training programs I emphasize the fact that the knowledge the particpant gains is only the beginnning of the process. It is up to them to use the information in the correct manner that will make the difference.

In fact, it comes down to personal responsibility.

If you have something to say, say it with conviction and passion.

If you have something to do, do it to the best of your ability and with the care and attention that will please not only you, but anyone who comes into contact with what you do.

If you have knowledge, don't be afraid to use it. Having knowledge and not using it is worse than not having the knowledge to begin with.

You make the difference in everything you say and do. Dare to make that difference.